Lavalier Personal Jewelry Insurance Partners with Pypestream to Simplify the Consumer Experience
(Oct. 17, 2019 – New York City) Getting personal jewelry insurance just got easier! Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.
“Lavalier partnered with Pypestream to incorporate artificial intelligence – AI – in our consumer application process for personal jewelry insurance,” explained Joseph Dowd, president of Berkley Asset Protection, Lavalier’s parent company. “This makes applying for insurance a snap.”
Lavalier chose Pypestream, a customer-engagement software firm that uses conversational AI, to create a more user-friendly, informed experience. The solution allows consumers to purchase and bind a policy directly within the conversational interface. When consumers request an insurance quote on Lavalier.com, the Lavalier Assistant guides them through each step of the process, providing real-time explanations for insurance terms and questions.
“As far as we can determine, this may be the first time two-way messaging has been used to quote and immediately bind insurance policies online,” explained Marketing and Sales Vice President Melissa Becker. “We wanted the process to be easy, yet provide consumers with useful information throughout the process.”
Lavalier Personal Jewelry Insurance provides worldwide, comprehensive coverage – including loss, theft, and damage – so jewelry consumers get back to enjoying life, not worrying about the “what ifs.” Policies are issued by Berkley National Insurance Company, an A.M. Best A+ rated company.
Berkley Asset Protection, a Berkley company, is a leading specialty insurance provider that offers insurance for all aspects of jewelry and fine art businesses: jewelers block, fine art, commercial property and liability, and workers’ compensation. The company also offers Lavalier Personal Jewelry Insurance and coverage for individuals’ collections.
Products and services are provided by one or more insurance company subsidiaries of W. R. Berkley Corporation. Not all products and services are available in every jurisdiction, and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as issued.