Q: Do I need special software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web
access and your browser.
Q: After enrolling in the payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email,
we will start your service immediately. You can then access the service to pay a current bill or
view past bills. You should begin receiving an E-Bill notification within a month or so,
depending upon the billing cycle.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email
address used when you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the Service Terms and
Conditions for complete details.
Q: How do I cancel this payment service?
A: To cancel log in and click un-enroll or you may contact our customer care department.
Click the “Contact Us” hyperlink on the web page for contact information.
Q: Where can I find my account number?
A: You can find your account number on a recent paper bill.
Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the account number as it appears on the bill.
Q: Will I receive a reminder that I have a new E-Bill?
A: You will receive an e-mail notification reminding you that an E-Bill has been generated.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.
Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes, you will still receive a paper bill through the U.S. mail as you did before.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking under "Search and Pay my Bills." You can use your
browser's print function to print the bill.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment
date. Keep in mind that you should always have funds available to cover the payment on